Your Ultimate Satisfaction is our Guarantee. We accept a return of any one item purchased at Renaissancetransitions.com upon receiving it within 30 days of purchase with your original receipt. Please pack the item to be returned in the original packaging if possible. We reserve the right in our sole discretion to reject returns or charge for the product and shipping & handling costs in cases that do not meet our return requirements or that otherwise indicate abuse of the return policy. We do not offer exchanges at this time.